If the complaint pertains to external aspects, other than the work area of the branch, the employee receiving the complaint shall lead the complainant to the Deputy Manager or Manager, who will address the complaint and shall take necessary redressal acti
If the complaint pertains to external aspects, other than the work area of the branch, the employee receiving the complaint shall lead the complainant to the Deputy Manager or Manager, who will address the complaint and shall take necessary redressal acti
如果投诉的是银行外部事务，而不是分行内部的工作，接待投诉的职员应把投诉者带到分行副经理或经理处，由副经理或经理处理投诉幷采取必要的补救措施。