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Davenport,T.H.,Jarvenpaa,S.L.and Beers,M.C.Improving knowledge work processes[M].Sloan Management Review.In:Kelloway,E.K.,1996.and Barling,J.Knowledge work as organisational behavior[J].International Journal of Management Review,2002.2(3):287-304.
知识工作和知识工作者是两个不同的概念,但显然又是密切相关的,因此,在文献综述中不再刻意的去区分知识工作和知识工作者.但是在第二节对知识工作的界定中则明确是针对知识工作的.