Through reviewing the new characteristics arising from the development and evolvement of relationship between firm and customer, and using dimensional theory of interpersonal relationship for reference, a dimensional model of relationship between firm and
Through reviewing the new characteristics arising from the development and evolvement of relationship between firm and customer, and using dimensional theory of interpersonal relationship for reference, a dimensional model of relationship between firm and
摘要通过考察企业与客户关系发展演化中出现的新特点，借鉴人际关系维度理论，建立了企业与客户关系维度模型，并对企业与客户关系的不同维度进行了界定。