A senior executive's instinctive capacity to empathize with and gain insights from customers is the single most important skill he or she can use to direct technologies, product and service offerings, indeed, all elements of a company's strategic posture.
A senior executive's instinctive capacity to empathize with and gain insights from customers is the single most important skill he or she can use to direct technologies, product and service offerings, indeed, all elements of a company's strategic posture.
高级经理认同顾客、深入了解顾客这种本能的领悟能力，是唯一最重要的技能，他或她可以用这种技能去管理各种技术、产品和各种服务供给，甚至，这种技能可以管理公司策略立场的所有因素。