（Heifetz, Ronald, and Riley Sinder. Managing the Public's Problem Solving.Chap. 8 In The Power of Public Ideas . Edited by Reich, 1988.
（Heifetz, Ronald, and Riley Sinder. Managing the Public's Problem Solving.Chap. 8 In The Power of Public Ideas . Edited by Reich, 1988.
罗纳德·黑菲茨、瑞雷·信德尔：“公共问题的解决之道”，《公共观念的力量》，瑞克主编，第8章，1988年版。