CRM is a business strategy designed to optimize profitability, revenue and customer satisfaction by organizing the enterprise around customer segments, fostering customer-centric behavior and implementing customer-centric process.
CRM is a business strategy designed to optimize profitability, revenue and customer satisfaction by organizing the enterprise around customer segments, fostering customer-centric behavior and implementing customer-centric process.
CRM是一项商业策略，它通过依据市场细分组织企业资源、培养以客户为中心的经营行为、执行以客户为中心的业务流程等手段来优化获利能力、收入和客户满意度。