This study finds that customer dimension, context dimension, transport dimension are three main dimensions in customer experiential influencing dimensions (context dimension is the most important one); service functional quality is the most important infl
This study finds that customer dimension, context dimension, transport dimension are three main dimensions in customer experiential influencing dimensions (context dimension is the most important one); service functional quality is the most important infl
实证研究发现：顾客维度因素、情境维度因素、交通维度因素是影响顾客体验的三个主要维度因素（其中，情境维度因素是最重要的维度因素）；服务功能质量是顾客体验最重要的影响因素，它不仅直接影响顾客的感知体验和情感体验，一些影响因素也通过它间接地影响顾客的感知体验和情感体验。