Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers' full satisfaction without compromising DHL's position by over-committing to customers.
Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers' full satisfaction without compromising DHL's position by over-committing to customers.
沉着、自信并运用熟练的业务知识处理客户投诉，采取一切可能的行动解决问题使客户满意。