A theoretical framework based on social identity was developed to investigate the relationships among transformational leadership, group identification, organization-base self-esteem, self-handicapping, altruism, service adaptability and commitment to cus
A theoretical framework based on social identity was developed to investigate the relationships among transformational leadership, group identification, organization-base self-esteem, self-handicapping, altruism, service adaptability and commitment to cus
摘要本研究从社会认定的理論观点，探讨餐旅业转换型領导如何引发服务人员对其单位的群体认同及在组织中的自我肯定，并继而缓解服务工作中的自我设限，提升利他行为、待客适应性及服务承諾。