It was analysed the systematic structure and software process of Work Safety Report Center based on call centertechnology, and introduced the basic concept of predictive dialer and the application of it in emergency rescue system.
It was analysed the systematic structure and software process of Work Safety Report Center based on call centertechnology, and introduced the basic concept of predictive dialer and the application of it in emergency rescue system.
分析基于呼叫中心技术的安全生产举报中心的系统结构和软件流程,介绍预拨呼叫的基本概念和在紧急救援系统中的应用。